**Due to Brexit we are experiencing some delays on EU shipping**
**Irish Customs Delays: we are experiencing some packages being rejected by Irish customs and are working with Royal Mail to rectify the issue but currently you may experience delays in shipping or packages being returned.**
Decree Skincare ships worldwide Monday to Friday
Decree will process all shipments before 2pm GMT will go out guaranteed same day.
Goods are not dispatched at weekends or during UK public holidays.
UK, Channel Islands, Guernsey and Jersey delivery
FREE UK Tracked Next Day Delivery: UPS, DHL, DPD or Royal Mail
Decree Skincare offers FREE UK Express Tracked Shipping
Packages ordered before 2pm will arrive next working day
£25 Rest of the World
Please allow up to 2 - 5 working days for deliveries to all countries outside of Europe.
*When placing your order, enter your phone number and email at checkout. You will receive an email confirming your delivery. This will also contain a link enabling you to reschedule your delivery if not convenient. If you have not received your tracking number, please let our team know by emailing email@example.com
Orders shipped outside the UK and EU are delivered on a DDU (Delivered Duty Unpaid) basis. Taxes and customs charge are the responsibility of the customer and must be paid before your order can be delivered. Please contact your local customs office for details on how these charges are assessed and applied to your delivery. Failure to pay for these customs and excise duties may lead to a charge to us which we may deduct from your refund.
For online orders, we are happy to offer a refund for an unwanted item within 14 days of receiving your order, so long as the item is unused and unopened. If you wish to return your Decree products, please send an email to firstname.lastname@example.org and return the items to us in their original, unopened and unused condition. We are unable to offer a refund on items that are not re-saleable.
For all returns we recommend using a recorded delivery service. Please package your returns securely to prevent damage in transit, and include your name, address, order number and a reason for your return. Returns should be sent to:
Decree, 48 Wimpole Street, London W1G 8SF
We aim to process returns within 7 working days of receiving the items. If you are returning faulty items, or items that have been incorrectly supplied, Decree will refund your postage and packaging costs. Please send a copy of your receipt to us at email@example.com along with your order number.
Refunds will be made to the payment method used to make the purchase. Please note, it can take between 5 – 10 working days for the funds to show in your account. Your statutory rights remain unaffected.
If you have purchased your Decree items via one of our stockists, you will need to return with them directly.
For any further queries, please contact our team by emailing firstname.lastname@example.org and one of our team will get back to you.