Shipping & Returns

Ongoing Royal Mail strikes may cause delays in delivery and Next Day delivery.

SHIPPING

Decree Skincare ships worldwide Monday to Friday

Decree will process all shipments before 2pm GMT will go out guaranteed same day.

Goods are not dispatched at weekends or during UK public holidays. 

US Import Taxes: You can spend upto $800 before paying import tax.

UK, Channel Islands, Guernsey and Jersey delivery

Orders upto £200:

Free Royal Mail Tracked 48

£6.99 DPD Next Day Delivery

Orders over £200:

FREE Next Day Delivery, DPD

Packages must be ordered before 2pm for next working day

United States

Orders upto $300:

 

$40 Express International

Orders over $300:

Free Express International Shipping

International Delivery

Europe (Zone 1)

£15.00 Express International

Åland Islands, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Kosovo, Liechtenstein, Lithuania, Luxembourg, Mayotte, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, San Marino, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Turkey, Ukraine

Europe (Zone 2)

£20.00 Express International

Albania, Belgium, Finland, France, Germany, Greece, Italy, Latvia, Malta, Monaco, Serbia, Spain, Switzerland

Please allow up to 2 - 5 working days for deliveries to all countries outside of Europe.

*When placing your order, enter your phone number and email at checkout. You will receive an email confirming your delivery. This will also contain a link enabling you to reschedule your delivery if not convenient. If you have not received your tracking number, please let our team know by emailing enquiries@decree.co.uk

Orders shipped outside the UK and EU are delivered on a DDU (Delivered Duty Unpaid) basis. Taxes and customs charge are the responsibility of the customer and must be paid before your order can be delivered. Please contact your local customs office for details on how these charges are assessed and applied to your delivery. Failure to pay for these customs and excise duties may lead to a charge to us which we may deduct from your refund.

Returns

For online orders, we are happy to offer a refund for an unwanted item within 14 days of receiving your order, so long as the item is unused and unopened. If you wish to return your Decree products, please send an email to enquiries@decree.co.uk and return the items to us in their original, unopened and unused condition. We are unable to offer a refund on items that are not re-saleable. 

For all returns we recommend using a recorded delivery service. Please package your returns securely to prevent damage in transit, and include your name, address, order number and a reason for your return. Returns should be sent to:

Decree, 8 Upper Wimpole Street, London, W1G 6LH

We aim to process returns within 7 working days of receiving the items. If you are returning faulty items, or items that have been incorrectly supplied, Decree will refund your postage and packaging costs. Please send a copy of your receipt to us at enquiries@decree.co.uk along with your order number.

Refunds will be made to the payment method used to make the purchase. Please note, it can take between 5 – 10 working days for the funds to show in your account. Your statutory rights remain unaffected. 

If you have purchased your Decree items via one of our stockists, you will need to return with them directly.

For any further queries, please contact our team by emailing enquiries@decree.co.uk and one of our team will get back to you.